Privacy policy

Effective Date: November 1, 2025

This Privacy Policy (“Policy”) outlines how Diorva (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from individuals (“you” or “your”) in connection with the use of our website, products, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge and agree to the terms of this Policy. Diorva is committed to handling all personal information in compliance with applicable Canadian privacy laws, including Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect only the information necessary to provide, improve, and protect our Services. This may include:
⬦ Full name, email address, mailing address, and telephone number
⬦ Payment information (processed securely through third-party payment processors; we do not store credit card details)
⬦ Device information, browser type, IP address, and website usage data through cookies or similar technologies.
We do not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been provided, it will be permanently deleted.

2. Legal Basis for Collection and Use

We collect and process personal information based on one or more of the following legal grounds:
⬦ Your consent
⬦ Performance of a contract (e.g., fulfilling an order)
⬦ Compliance with legal obligations
⬦ Our legitimate business interests (e.g., fraud prevention, service improvement)

3. Use of Personal Information

Your personal information may be used for the following purposes:
⬦ Processing and fulfilling orders, including payment and shipping
⬦ Providing customer support and responding to inquiries
⬦ Sending transactional and, where applicable, promotional communications
⬦ Enhancing and personalizing user experience on our website
⬦ Fraud detection, security monitoring, and legal compliance
You may withdraw your consent for promotional communications at any time by selecting the “Unsubscribe” link or contacting us directly.

4. Data Security and Protection

We implement industry-standard technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption, firewalls, and secure server protocols. Diorva does not sell, rent, or trade personal information to third parties for marketing purposes. In the event of a data breach, affected individuals and relevant authorities will be notified in accordance with applicable law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, and personalize your experience. You may disable cookies in your browser settings; however, this may limit certain features or functionality of our website.

6. Third-Party Service Providers

We may share personal information with carefully selected third parties who assist us in
providing our Services, such as payment processors, shipping carriers, and marketing platforms.
⬦ These service providers are granted access to personal information strictly to perform
their functions and are contractually obligated to maintain its confidentiality and security.
⬦ Diorva is not responsible for the independent privacy practices of third parties but makes reasonable efforts to work with reputable providers.

7. International Data Transfers

Your personal information may be stored and processed in Canada and other jurisdictions where our service providers operate. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your personal information.

8. Data Retention

We retain personal information only as long as reasonably necessary to:
⬦ Fulfill the purposes for which it was collected,
⬦ Comply with legal, tax, or accounting obligations, and
⬦ Protect Diorva’s legitimate business interests.
Upon request, and subject to legal obligations, your personal information will be securely deleted.

9. Your Privacy Rights

You have the right to:
⬦ Access the personal information we hold about you,
⬦ Request correction of inaccuracies,
⬦ Request deletion of your personal information,
⬦ Withdraw consent to certain uses, and
⬦ Lodge a complaint with the appropriate privacy regulator.
To exercise these rights, contact support@diorva.com Requests will be processed within a reasonable time frame in compliance with PIPEDA.

10. Policy Updates

We may amend this Policy at any time to reflect legal requirements or operational changes. Updated versions will be posted on this page with the revised effective date. Your continued use of our Services following such changes constitutes acceptance of the updated Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or Diorva’s data practices, please contact us at:
Diorva
support@diorva.com