Shipping Policy

At Diorva, we take great care to ensure every order arrives safely, promptly, and beautifully, just as our products are meant to be experienced. Each package is prepared with precision and attention to detail, reflecting the quality and elegance of our handcrafted creations.

ORDER PROCESSING

Orders are processed within 2–3 business days. Orders are processed Monday through Friday, excluding weekends and statutory holidays. During peak periods, processing times may be slightly extended. If your order includes made-to-order or personalized items, additional processing time may apply.

SHIPPING OPTIONS & DELIVERY TIMES

Ontario Shipping

⬦Standard Shipping (2–5 Business Days): CAD $9.99
⬦Express Shipping (1–2 Business Days): CAD $14.99
⬦Free Standard Shipping is available on orders over CAD $50 within Ontario.

Canada-Wide Shipping (Outside Ontario)

⬦Standard Shipping: CAD $14.99
⬦Free Standard Shipping is available on orders over CAD $75 for destinations outside Ontario within Canada.

Delivery times begin after order processing and are estimates provided by the carrier. Actual delivery times may vary depending on destination, weather conditions, and carrier delays.

LOCAL DELIVERY

Local delivery may be available in select regions within Ontario based on postal code eligibility at checkout. Availability and estimated delivery time will be shown during checkout if your address qualifies.

INTERNATIONAL SHIPPING

At this time, we do not offer international shipping. Orders are fulfilled within Canada only.

SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, you will receive a confirmation email with tracking details. You can use the tracking link provided to follow your package until it reaches its destination. Tracking is available for courier shipments. Local delivery notifications will be provided when applicable.

DELIVERY DELAYS & ISSUES

While we work closely with trusted carriers to ensure timely delivery, occasional delays may occur due to postal disruptions, weather conditions, customs procedures, or regional service limitations. If your order does not arrive within the expected timeframe, please contact us at support@diorva.com and we will assist you promptly.

DAMAGED OR LOST PACKAGES

If your order arrives damaged, please contact us within 48 hours of delivery at support@diorva.com with photos of the damaged product and packaging. We will review your claim and arrange a replacement or refund as appropriate.

If your package is marked as delivered but has not been received, please contact us within 14 days of the expected delivery date. We will coordinate with the carrier to investigate and resolve the issue.

SHIPPING RESTRICTIONS

We do not ship to :

⬦P.O. Boxes

⬦APO/FPO addresses

⬦International destinations at this time.

Please ensure that a valid residential or business address is provided at checkout to avoid delivery issues.

QUESTIONS OR ASSISTANCE

For any shipping-related inquiries or special requests, please contact us at support@diorva.com. Thank you for choosing Diorva.  where every scent is carefully delivered to light your space and elevate your moments.